Customer Service

Shipping & Delivery
An order that is placed during business hours is usually shipped the same day it is received, unless it is a special order item or the item is not available (please see Backorders for more information). Regular sized orders will be shipped via FedEx or USPS. Larger orders may require an LTL shipment. In the event that your order requires LTL shipping, you will be contacted to verify shipping information.
Please note: For your protection, we require signature on delivery for all residential delivery addresses. If you request no signature upon delivery, A&S Suppliers, Inc./Hotelitems.com assumes no responsibility or liability for lost or damaged merchandise.
Free Shipping Items
Some items qualify for free shipping. Only the items with the blue free shipping symbol qualify and are only eligible if they are being shipped within the contiguous United States (lower 48 states). Items being shipped outside of the contiguous United States will incur shipping charges.
Delivery
Customers located in the Miami/ Ft Lauderdale area can pick up their orders or have them delivered at no charge on our own trucks. There is no guarantee as to when your delivery will be made.
In order to have your order delivered, you must meet the following criteria:
-Delivery location must be within our delivery zones
-Order must be over $100
-Someone must be present to receive and sign for the order
Please call for more information about having your order delivered. 
Privacy & Security
Because we value you as a customer and respect your privacy, be assured that we will not rent, sell, or make available in any other way any address information or e-mail address information outside of A and S Suppliers, Inc. unless you specifically give us permission to do so. As a valued customer we will use e-mail from time to time with follow-up information on your order.
Returns & Replacements

If you are unhappy with a product, contact us within 30 days of receipt.

All returns require authorization and must be made within 30 days of receipt. Returns and exchangs are processed within 1 to 2 business days.

All returned items must be unused, unwashed, and in the original packaging. The customer is responsible for all shipping costs. Returns are subject to a 20% restocking fee and the customer will only be refunded the cost of the product(s). We ask that all customers carefully review pictures and product descriptions available on the website, or give us a call for product details, before placing your order if uncertain about product details. 

If the product(s) is/are damaged, defective, or the wrong item(s) was/were shipped, please contact us immediately. After receiving approval, a call tag to pick up the defective/wrong item may be arranged. When we receive and review the returned item(s), we will send the correct replacement item(s). 

Order Cancellations

Orders can only be canceled if it has not shipped. If your order has shipped, return policy will apply. Please call or email to verify the status of your order.

Payment, Pricing & Promotions
We accept most major credit cards. We also offer terms subject to credit review and approval.
Minimum Quantity and Samples
Most of our products are sold in dozens or case packs. We receive many requests for samples and will try to oblige. We do charge for our samples because of the costs associated with breaking case packs and handling. Call for more information.
Backorders
We hate backorders! If a backorder is absolutely necessary you can expect a call or e-mail from our customer service for instructions on how to proceed.