Shipping Policy
We charge only what it actually cost to ship an item. Currently we have to obtain shipping quotes for each and every order placed thru our website. This is due to some technical issues we are having with the shipping module. We do have our own delivery trucks and customers in the following Florda counties: Broward, Miami-Dade, and Monroe counties do not pay for shipping for orders of at least $100.00. We sell wholesale and therefore some items cost more to ship than the cost of the item. A $4.00 dozen of washcloth may cost $15.00 to send to the west coast.
Minimum Quantity
Most of our products are sold in dozens or case packs.
Returns/Refunds
All returns require a return authorization. If the product is defective we will accept returns within 30 days after receipt. Please carefully check the packaging when your order arrives for damage. If damaged do not accept it. If the product is not what you want we will accept a return subject to a 20% restocking charge within 30 days of receipt; freight charges are not refundable. If we make the mistake we will gladly refund 100% of your purchase including freight. All returns must be unused and unwashed. Please call us for complete descriptions; we will do our best to accurately describe our products.
Cancellations
Orders can only be cancelled if it has not shipped. Please call for the status of your order. Otherwise, our return/refund policy will apply.
Samples
We receive many requests for samples and will try to oblige. We do charge for our samples because of the costs associated with breaking case packs and handling. Call for more information.
Backorders
We hate backorders! If a backorder is absolutely necessary you can expect a call from our customer service for instructions on how to proceed.
Payments
We accept most major credit cards. We also offer terms subject to credit review and approval.
Privacy Policy
Because we value you as a customer and respect your privacy, be assured that we will not rent, sell, or make available in any other way any address information or e-mail address information outside of A and S Suppliers, Inc. unless you specifically give us permission to do so. As a valued customer we will use e-mail from time to time with follow-up information on your order.
